HOURS : M-F 9-5 CST CALL 405-340-1636 FAX 405-340-5877 If you would like to use our online ordering form, click here to indicate that you have read the terms and conditions below and go to the order form. ORDERING INFORMATION TO ORDER BY MAIL THE FASTEST WAY TO RECEIVE YOUR PARTS IS TO ORDER BY PHONE, FAX (405-340-5877), C.O.D. OR WITH YOUR VISA OR MASTERCARD. SEE INSTRUCTIONS BELOW FOR C.O.D. ORDERS. THE SECOND FASTEST WAY TO HAVE AN ORDER PROCESSED IS TO SEND A CASHIER'S CHECK OR MONEY ORDER. PERSONAL CHECKS ARE WELCOME, BUT WE HOLD THEM FOR 10 DAYS FOR BANK CLEARANCE. WE HAVE A $15 MINIMUM ORDER TO HELP DEFRAY HANDLING COSTS. IT IS OUR GOAL TO SHIP ALL ORDERS WITHIN ONE DAY OF RECEIPT. IF WE ARE OUT OF STOCK ON A PART AND CANNOT SUPPLY IT WITHIN A REASONABLE LENGTH OF TIME. WE WILL REFUND YOUR MONEY. UNLESS YOU ARE WITHIN ONE STATE OF US PLAN ON YOUR ORDER TAKING ABOUT A WEEK TO ARRIVE. IF YOU NEED PARTS FASTER ADVISE AND WE WILL GO OVER YOUR AIR OPTIONS. PLEASE USE THE ORDER BLANK. BE SURE TO FILL IT OUT COMPLETELY AS ALL OF THE INFORMATION WILL BE NEEDED TO ACCURATELY FILL YOUR ORDER. IF POSSIBLE PLEASE LIST ALL PARTS IN NUMERICAL ORDER WITH FULL DESCRIPTION. C.O.D. ORDERS: C.O.D. ORDERS ARE ACCEPTED ON ITEMS THAT CAN BE SHIPPED U.P.S. - C.O.D. PLEASE NOTE: WE CANNOT SHIP LARGE SHEET METAL C.O.D. NOR CAN WE SHIP C.O.D. TO FOREIGN COUNTRIES. ALL C.O.D. ORDERS WILL BE SHIPPED CASHIER'S CHECK ONLY. THERE ARE NO EXCEPTIONS. PLEASE BE PREPARED WITH CASHIER'S CHECK TO PAY FOR YOUR ORDER WHEN IT IS DELIVERED. A U.P.S. - C.O.D. CHARGE OF $10 PER PACKAGE WILL BE CHARGED TO ALL C.O.D. ORDERS. GUARANTEE: ALL NEW & REPRODUCED PARTS ARE GUARANTEED AGAINST DEFECTS IN WORMANSHIP & MATERIALS BY THE MANUFACTURER. USED PARTS DO NOT CARRY A GUARANTEE. LIABILITY OF KEN'S COUGARS IS LIMITED TO THE REPLACEMENT OF THE DEFECTIVE PART. NO OTHER WARRANTY IS WRITTEN, EXPRESSED, OR IMPLIED. IF YOU ARE NOT SATISFIED WITH A PURCHASE & WISH TO MAKE AN EXCHANGE OR RETURN FOR CREDIT, IT MUST BE DONE WITHIN 30 DAYS. PLEASE NOTE: WE DO NOT GIVE CASH REFUNDS. RETURNS MUST BE FREIGHT PRE-PAID, ANY C.O.D. RETURNS WILL BE REFUSED. THERE IS A 20% RESTOCKING FEE ON RETURNED PARTS. IF KEN'S COUGARS IS IN ERROR, WE WILL PAY THE FREIGHT BOTH WAYS. RETURNS WILL NOT BE ACCEPTED ON THE FOLLOWING ITEMS: ELECTRICAL PARTS, BOOKS, UPHOLSTERY OR ITEMS WITH WHICH INSTALLATION HAS BEEN ATTEMPTED. METHOD OF SHIPMENT: WE SHIP U.P.S. WHENEVER POSSIBLE. PLEASE ALLOW ADEQUATE TIME FOR DELIVERY. U.P.S. DOES NOT DELIVER OVERNIGHT UNLESS YOU PAY FOR AIR SHIPMENT. WE RESERVE THE RIGHT TO SHIP HEAVY ITEMS & OVERSIZE ITEMS MOTOR FREIGHT, FREIGHT COLLECT. REMEMBER, MOST U.P.S. GROUND OR TRUCK FREIGHT ORDERS WILL TAKE ABOUT A WEEK TO ARRIVE. PRICES & AVAILABILITY: PRICES IN OUR CATALOG WERE IN EFFECT AT THE TIME OF PRINTING & SUPERCEDE ALL OTHER PRICES IN ANY PREVIOUS PUBLICATIONS. WE RESERVE THE RIGHT TO CHANGE PRICES OR WITHDRAW ITEMS WITHOUT NOTICE. AVAILABILITY OF ALL PRODUCTS LISTED IN OUR CATALOG IS SUBJECT TO CHANGE WITHOUT NOTICE. CLAIMS: IT IS THE RESPONSIBILITY OF THE CARRIER FOR DELIVERY OF MERCHANDISE IN GOOD CONDITION. PLEASE INSPECT ALL DELIVERIES IN THE PRESENCE OF THE CARRIER. IF THERE IS AN ITEM THAT ARRIVES DAMAGED OR DEFECTIVE, PLEASE NOTIFY THE CARRIER IMMEDIATELY. THEY WILL IN TURN GET IN TOUCH WITH US. IF YOUR PACKAGE HAS BEEN SHIPPED U.P.S. NOTIFY THEM TO PICK IT UP. THEY WILL PICK UP ALL DAMAGED CARTONS AT NO EXPENSE TO YOU. CALL US AND WE WILL HELP YOU FILE THE INSURANCE CLAIM. DO NOT JUST SHIP THE BOX BACK TO US AS THIS WILL DELAY OR NEGATE ANY DAMAGE CLAIM AGAINST U.P.S. REFUSED SHIPMENTS: ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING CHARGE. ALL RETURNED ITEMS MUST BE FREIGHT PREPAID & INSURED. CUSTOMER WILL BE CHARGED ALL SHIPPING CHARGES, STORAGE CHARGES, AS WELL AS THE RESTOCKING CHARGE. IF A CUSTOMER REFUSES TO ACCEPT A C.O.D. ORDER, NO OTHER SHIPMENTS WILL BE MADE UNTIL THE FREIGHT CHARGES HAVE BEEN PAID BY THE CUSTOMER. BACKORDER PROCEDURE: OCCASIONALLY WE MAY BE TEMPORARILY OUT OF STOCK ON SOME ITEM, THEREFORE, PLEASE BEAR WITH US & WE WILL SHIP THE BACKORDERED ITEMS OUT JUST AS SOON AS THEY ARE AVAILABLE TO US. WE'LL USUALLY HAVE ALL BACKORDERS TAKEN CARE OF IN 30 DAYS TIME. CALL 405-340-1636, MONDAY THRU FRIDAY, 8:30 AM - 5:30 PM CST OR FAX 405-340-5877-24 HOURS A DAY. WE ARE CLOSED ON SATURDAYS AND SUNDAYS. WWW.KENSCOUGARS.COM. IF YOU WOULD LIKE TO STOP BY OUR SHOP TO PICK UP YOUR PARTS ALWAYS CALL FIRST AND MAKE AN APPOINTMENT. WE MAY BE AT OUR YARD PULLING PARTS! If you would like to use our online ordering form, click here to indicate that you have read the above and go to the order form.